Returns & Refunds
for shop items.

Our quality control is very strict so we are sure you will enjoy your organic items.

However if you're not happy for any reason, simply let us know within 14 days of your delivery and we will exchange or refund it. Please email us with your order number and an explanation of why you need to return the item and we will be in touch (usually within 24hrs).

mail@haymeadowfarm.co.uk

There is no cost to return an item if the return is due to an order or item related issue. These issues include items that arrive damaged or are not what was expected. We may ask you to return your item. In most cases, we will provide a prepaid return shipping label. Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order. Please allow 14 days for the refund to show in your account.

If the return is not due to an order or item related issue, we will still provide a prepaid return shipping label in most cases. We reserve the right to deduct a return charge to cover the cost of return shipping from your refund.

Returns address
Hay Meadow Farm
Ashwater
Beaworthy
Devon
EX21 5DJ